Job Description

Overview

Our “Client” is seeking an experienced and dynamic IT Program Director to oversee and enhance our technology infrastructure. As a vital member of our team, you will manage the Client's IT operations, ensuring the security, efficiency, and scalability of all IT systems and services. The IT Program Director will lead a team of professionals, drive strategic technology initiatives, and ensure the Client’s IT needs are met in alignment with organizational goals.

Key Responsibilities

Team Leadership and Development

• Supervise, train, and develop IT staff, providing guidance on best practices and fostering a collaborative work environment.
• Conduct regular team meetings to set goals, address issues, and track progress.
• Evaluate employee performance and recommend career development opportunities.

Infrastructure Management

• Oversee the installation, configuration, and maintenance of IT systems, networks, and hardware to ensure optimal performance.
• Monitor system health, troubleshoot issues, and resolve technical problems in a timely manner.
• Ensure all IT equipment is updated and meets the Client’s operational requirements.

Network Security and Data Protection

• Manage and maintain network security, including firewalls, encryption protocols, and antivirus solutions.
• Ensure the Client’s data is securely stored and backed up in compliance with industry standards.
• Respond to security breaches, conduct risk assessments, and implement corrective actions.

Strategic IT Planning

• Develop IT strategies aligned with the Client’s goals and objectives.
• Plan and implement technology initiatives that enhance productivity, efficiency, and user experience.
• Continuously assess emerging technologies for potential implementation.

Vendor and Contract Management

• Establish and maintain relationships with technology vendors, negotiating terms and service agreements.
• Manage the procurement process for hardware, software, and IT services, ensuring the Client’s needs are met.
• Review and renew IT contracts as needed to ensure they align with budgetary and operational goals.
• Ability to manage budgets and oversee resources effectively.

Technical Support and Troubleshooting

• Oversee IT help desk operations, ensuring efficient resolution of technical issues and inquiries.
• Provide support for IT-related issues, including hardware malfunctions, software errors, and network disruptions.
• Maintain detailed documentation of IT processes, systems, and troubleshooting procedures.

Compliance and Reporting

• Ensure compliance with relevant laws, regulations, and security standards.
• Provide regular IT performance reports and project updates to senior management.

Qualification

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

• Minimum of 3 years in IT management or a related role.
• Proven experience in team leadership and managing complex IT projects.

Skills

• Expertise in IT infrastructure, network management, and systems administration.
• Strong leadership, communication, and problem solving abilities.
• Ability to manage budgets and oversee resources effectively.
• Knowledge of cybersecurity practices and IT compliance regulations.
• Organized and able to manage time effectively.

Certifications

• Relevant IT certifications such as ITIL, PMP, or others preferred.

Additional Requirement

• Valid Nevada Driver’s License and insurable under the Client’s automobile insurance policy.
• Availability for on-call work after hours, weekends, and holidays in the event of emergencies.
• Adherence to the Client’s policies and standards.

Compensation

• Competitive salary and benefits package, including health insurance, retirement plan, and other employee perks.

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