Analysts, App Support Job at Kansas Staffing, Overland Park, KS

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  • Kansas Staffing
  • Overland Park, KS

Job Description

Analyst, App Support

T-Mobile is Americas supercharged un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Position duties and responsibilities include, but are not limited to:

  • Utilize monitoring tools such as AppDynamics, Splunk, and Grafana to track and ensure optimal application performance.
  • Assist the application team in running shell scripts to automate processes and maintain application stability.
  • Provide first-level support and issue resolution for databases, including Oracle, SQL Server, and MySQL.
  • Configure system settings and options, plan and execute unit, integration, and acceptance testing, and create specifications for systems.
  • Provide front office monitoring for critical sales, care, billing, and activations applications to proactively identify potential issues to avoid business impact and/or reduce mean time to repair.
  • Monitor virtual IT NOC for reported issues and report issues identified on dashboards in the IT Operations Command Center.
  • Create and maintain application and business transaction dashboards utilizing application performance tools like ELK, Kibana, and AppDynamics.
  • Perform routine maintenance and troubleshooting on Windows and Linux servers which includes patching, certificate renewals.
  • Manage access to Kubernetes (TKE) clusters and ensure appropriate permissions and access controls are in place for team members and services.
  • Create and update Kubernetes Configuration Maps and Secrets as required by applications, ensure sensitive data like credentials are securely stored and managed within the clusters.
  • Work with assigned application support, development, and testing teams as an evangelist for AppDynamics tools to perform basic training and provide information for them to create alerts for their specific application.

Job ID and other requisition information have been removed for focus.

Job Tags

Night shift,

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