JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Revolutionize Workplace Experiences: Exciting Opportunity in McLean, VA for a Workplace Experience Manager ! Are you ready to transform client environments and lead the charge in creating exceptional workplace experiences? Join JLL as our new Workplace Experience Manager and make your mark in the world of corporate hospitality! As the Workplace Experience Manager, you'll be the driving force behind delivering outstanding client experiences through enhanced engagement, proactive communication, and high-touch service. Your role will be pivotal in strengthening partnerships between JLL, service partners, and our clients while implementing innovative experience programs that elevate both personal and professional skills. What will some of your day look like? Orchestrate seamless daily operations of the Guest Service program and remote monitoring Respond swiftly to information requests, communicating effortlessly across all management levels Identify and mitigate potential risks to ensure uninterrupted client operations Oversee critical programs including access management, lost & found, and facility inspections Conduct daily quality assurance checks to maintain operational excellence Resolve building service issues and submit work orders with precision Collaborate dynamically with service line leads to drive innovations Update training materials and lead initiatives to boost employee engagement and productivity Manage guest service schedules and approve timesheets Contribute to team growth through recruitment, onboarding, training, and coaching Participate in regional meetings and spearhead special projects Who are we looking for? Required: High school diploma or GED Proven track record in supervisory or management roles, with a talent for motivating teams 3+ years of experience in Hospitality, Soft Services, or Operations Exceptional ability to handle sensitive information and set clear performance expectations Outstanding organizational skills coupled with a curious, solution-oriented mindset Excellent verbal and written communication skills Proficiency in Google Suite (Gmail, Sheets, Slides, Docs) Preferred: Workplace experience or hospitality industry background Bachelor's degree Knowledge of the commercial real estate industry Expertise in staff development, performance management, and retention strategies Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m. Pay: $66,000-68,000 annually This is your chance to combine your passion for service, brilliant people skills, and enthusiasm for creating hospitality-focused workplace environments. Join our team and be at the forefront of workplace innovation! Apply now and let's create extraordinary experiences together! Estimated total compensation for this position: 66,000.00 – 68,000.00 USD per year Location: On-site – McLean, VA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services #J-18808-Ljbffr JLL
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