Job Description

Job Description

Job Description

Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

What We're Looking For :

An organized and detail-driven Wedding Concierge to support and coordinate the operational and administrative aspects of wedding room blocks. This key role serves as the primary liaison for wedding room block clients, ensuring a seamless and personalized guest experience. The ideal candidate thrives in a fast-paced environment, excels at communication and multitasking, and collaborates closely with Sales, Operations, and Revenue teams to exceed client expectations and elevate every wedding stay.

Who You Are :

• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.

• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.

• Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.

• A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.

• Veterans and military spouses encouraged to apply.

What You'll Do :

Sales Support:

• Manage multiple tasks and projects with high accuracy in a fast-paced environment.

• Provide administrative support with strong attention to detail.

• Draft, review, and distribute correspondence, including emails, memos, letters, proposals, contracts, and customer-specific communications.

• Assist in preparing reports and coordinate sales-related projects.

• Coordinate reservations and amenity deliveries for Sales Managers, ensuring guest readiness.

• Prepare and edit contracts, assemble proposals, and draft thank-you or regret letters for clients.

• Qualify inbound sales leads and assist clients with upcoming group details.

• Assist with special projects, mailings, and internal communications.

Client & Proactive Operations Coordination:

• Act as a liaison between clients and hotel departments once contracts are confirmed.

• Coordinate event logistics proactively with hotel departments (i.e., operations, restaurant, vendors, transportation).

• Attend and present at weekly resume meetings.

• Gather relevant information to create room block resumes.

• Distribute client questionnaires and room block resumes.

• Communicate with the Revenue team to manage cut-off dates and review pick-up reports.

• Collect and manage deposits for suite reservations, providing client receipts and reviews invoices.

• Conduct site tours for confirmed clients for planning purposes.

Wedding Liaison Responsibilities:

• Serve as the main point of contact for wedding room block guests and in-house wedding clients.

• Coordinate all aspects of the wedding guest experience, ensuring personalized service and satisfaction, which include greeting each VIP in suite or on arrival.

• Collaborate with Operations and Sales teams on event planning and logistics.

• Upsell in-suite dining experiences and F&B enhancements.

• Coordinate group transportation for wedding guests.

• Act as a liaison between Room Service and Bridal Suites to ensure timely and seamless service.

• Empowered to resolve opportunities, be the onsite point of contact and create memorable moments for wedding guests, while onsite.

• Perform other duties as assigned.

Your Qualifications Includes :

• Prior experience or knowledge of the hospitality industry, especially within Sales or Events.

• Proficiency with Delphi, Opera, Microsoft Excel, and Outlook.

• Ability to lift up to 50 pounds as needed

• Availability to work weekends and holidays.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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