Job Summary:
We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries via live chat in a timely and professional manner
· Resolve customer issues and concerns with empathy and understanding
· Provide accurate information about products and services
· Utilize problem-solving skills to troubleshoot and resolve issues
· Collaborate with internal teams to resolve complex customer issues
· Meet and exceed customer satisfaction and chat performance metrics
Requirements:
· 0-2 years of customer service experience (chat experience a plus)
· High school diploma or equivalent required
· Excellent communication and problem-solving skills
· Ability to work in a fast-paced environment and multitask
· Basic knowledge of computer software and technology
· Strong attention to detail and customer service skills
Preferred Qualifications:
· Experience with chat software and technology
· Knowledge of customer service principles and practices
· Certification in customer service (e.g., Certified Customer Service Representative)
· Experience working in a call center or customer service environment
What We Offer:
· Competitive salary and benefits package
· Comprehensive training and development programs
· Opportunities for career growth and advancement
· Flexible scheduling and remote work options
· Recognition and rewards for outstanding performance
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and...
...Full-time Licensed Marriage and Family Therapist (LMFT) We are seeking a Licensed Marriage and Family Therapist to join our dynamic outpatient clinic. In this role, you will conduct assessments, develop and implement treatment plans, and facilitate both individual and...
**Description** _**Summary:**_Provides care under supervision of physician or registered nurses for clinicpatients, according to established standards and practices. Performs variouslab procedures when necessary and in accordance with competency._**Responsibilities...
...Hospitality staff plays an important role in maintaining a clean, attractive, and comfortable campus environment. Hospitality staff ensures that all guest cabins, the dining/classroom facility, and public and staff spaces are safe, sanitary, and ready for use. Their work...
...Senior Advisor , Social and Environmental Responsibility ( I8) Job Summary: The Senior Advisor will lead strategic initiatives for... .... Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .#LI-Hybrid Job ID: R246198