Job Description

Remote Benefit Customer Service Representative (Local Candidates Only- Must be within 2 hours from San Diego) positions available in your area! Please apply now!

Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day.

What You'll Do:

• Guide members through benefits enrollment and assist with updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat - we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.
• Handle confidential information responsibly in line with HIPAA and data privacy standards.

Pay : $17.25 per hour and rate increases to $18.50 per hour after first 30 days

Schedule & Flexibility:

• No weekend shifts - ever!
• Work Monday through Friday only.
• During peak season: Full-time (40 hours/week) with potential overtime.
• During off-peak: Hours may vary between 32-40/week, based on client needs.
• Must be flexible to work shifts between 6 :00 AM - 8:00 PM , with occasional extended hours
• West Coast roles may require availability from 5:30 AM - 8:00 PM .

Important Note:

This is a remote position ; however, you must be local to the area. You'll need to visit the office on Day 1 to pick up equipment , and occasionally attend in-person meetings or special projects .

What We're Looking For:

• High school diploma or GED required.
• Customer service or call center experience is a plus, but not required - we'll train the right person!
• Strong communication and problem-solving skills.
• Ability to adapt your service approach to meet a variety of personalities and communication styles.
• Tech-savvy with basic computer proficiency.

Bilingual Candidates Encouraged to Apply:

• We're especially looking for fluent Spanish or French speakers - earn $0.75/hour extra for bilingual proficiency!

Apply Today! Click to apply now and feel free to reach out to Pierce Jones at or

Job Tags

Similar Jobs