Job Description

Are you a fast learner, dedicated to the pursuit of excellent customer service? Do you have great people skills and can handle multiple tasks? Are you pursuing a career in healthcare? If so, we are looking for you to join our team! This is a great entry level position.
Starting at $16.50 hr

Responsibilities include, but are not limited to:

• Answering and documenting incoming phone calls.
• Ability to work in a high-volume call center environment.
• Scheduling and confirming Patient's appointments, providing preparation instructions.
• Ability to learn new concepts and information effectively.
• Verifying correct coding/eligibility for patient charts.
• Responding to email correspondences in a timely manner.
• Request and enter prior authorization documentation from healthcare providers
• Prepping patient charts, obtaining resident MD approval.
• Demonstrates customer service excellence consistently. Ability to prioritize appointments, stay organized, ensuring excellent patient experience and care.
• Ability to meet the performance goals established for the position in the areas of: Key Performance Indicators, member satisfaction and attendance

Qualifications:

• High school Diploma or higher
• Aptitude for quickly learning and navigating new technology systems and applications.
• Customer service experience
• Spanish speaking is a plus.***
• Familiar with insurance verification; including HMO/PPO plans, CPT codes, and ICD 10 (preferred).
• Willingness to learn and understanding clinical information obtained and can explain clinical information to both patient and/or provider
• Communicate and collaborate with team-members and providers to resolve issues, using clear, simple language to ensure understanding
• Effective oral and written communication skills.
• Action-oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Able to work, communicate and collaborate with others effectively and efficiently.
• Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and opportunities for growth and development.
• Can quickly find common ground and solve problems for the good of all.

Job Type: Full-time 8am - 5pm Mon - Fri,

Job Tags

Full time,

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