Job Description

• JOB SUMMARY/PURPOSE
  
  • Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.
• DEPARTMENT DESCRIPTION
  
  • The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  
  • Registered or Certified Medical Assistant required.
  • Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.
  • Two (2) years experience in a healthcare setting required.
  • Previous leadership/supervisory experience preferred.
  • Healthcare Provider BLS required.
• KNOWLEDGE/SKILLS/ABILITIES
  
  • Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
  • Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
  • Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
  • Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
  • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
  • Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
• PHYSICAL DEMANDS
  
  • Rarely
    (1 - 10% of the time)
    Occasionally
    (11 - 33% of the time)
    Frequently
    (34 - 66% of the time)
    Continually
    (67 - 100% of the time)
    WALK - INCLINE
    LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
    LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
    PULL (0-20 pounds force)
    CLIMB - STAIRS
    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
    LIFT (Overhead: 54" and above) 0 - 20 Lbs
    SQUAT Repetitive
    KNEEL (on knees)
    REACH - Upward
    SIT
    WALK - LEVEL SURFACE
    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
    SQUAT Static (hold >30 sec)
    ROTATE TRUNK Sitting
    ROTATE TRUNK Standing
    FINGER DEXTERITY
    PINCH Fingers
    CARRY 1-handed, 0 - 20 pounds
    CARRY 2-handed, 0 - 20 pounds
    MANUAL DEXTERITY Hands/wrists
    STAND
    BEND FORWARD at waist
    REACH - Forward
    GRASP Hand/Fist
    PUSH (0-20 pounds force)
    PUSH (20-40 pounds force)
    PUSH (40-60 pounds force)
    PUSH (60 or more pounds force)

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