Job Description

About Company (Work from home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments specifically in the Telecom and international sectors I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cuttingedge technologies and tailored strategies.

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide customers remotely and in person through systems configuration troubleshooting and maintenance
• Listen attentively to customers questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications directing unresolved issues to nextlevel personnel
• Work with desktop support engineers to provide customers with superior service
• Represent with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email through online chats over the phone or in person
• Inform customers about IT products and services
• Walk customers stepbystep through the problemsolving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

Skills and qualifications

• Excellent problemsolving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear stepbystep instructions
• Patient friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred qualifications

• Passion for problemsolving and customer service
• Tech savvy with experience working in a techrelated field
• Ability to diagnose and resolve a variety of technical issues
• Teamoriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Remote Work :

No

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