G217SA0 - Entry Level Tier 1 Help Desk - Cleared Job at NiSUS Technologies Corporation, San Antonio, TX

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  • NiSUS Technologies Corporation
  • San Antonio, TX

Job Description

Job Description

Job Description

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule:

Monday through Friday 10am to 6pm

* Training will be Monday through Friday 6am to 2pm

Requirements

TS/SCI with poly required
  • Bachelor's degree (or 5 years)
  • Customer Service
  • ServiceNow

One of the Following Certifications Required:
  • A+
  • Network+
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Benefits

  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program

Job Tags

Remote job, Worldwide, Monday to Friday,

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