Job Description

Job Description Summary: Under the direct supervision of the Director of Family Support Program (FSD), the Family Advocate provides general case management, linkages to services, and facilitates parenting curricula individually or in groups, either in person or via Zoom. Responsibilities include travel for home visits, schools, medical appointments, and maintaining the needs of each client. Assist clients with creating and completing individualized service plans, document client engagement in the funders database, and coordinate services including housing programs, daycare respite programs, employment and training, and alcohol and drug treatment services. Complete monthly and quarterly reports. Work with other service providers and build connections within communities, along with other duties as assigned. Reporting Relationship: Reports To: Director of Family Support Program Conduct individual and family interviews to assess client strengths and needs, formulate treatment goals, select treatment approaches, and achieve treatment objectives. Provide emotional support and concrete suggestions. Maintain necessary records on client services and document case notes in the funder-provided database in a timely manner. Complete monthly statistics and reports as required and prepare summaries for consultation and monitoring for referral purposes. Establish trusting relationships with all family members. Coordinate community services including housing programs, daycare programs, employment training, and alcohol and drug treatment services. Facilitate parenting curricula individually or in groups. Perform other duties as assigned within the Family Support Program. Interpersonal Skills: Ability to partner with clients individually and/or in a familial setting to help them mobilize resources and build resilience. Maintain appropriate boundaries even during emotionally charged and difficult situations with clients. Demonstrate cultural sensitivity to the client populations served. Objectively evaluate situations through observation, discussion, and research. Work with other staff fairly and honestly while treating others with respect, compassion, and understanding. Communication Skills: Ability to communicate effectively orally and in writing. Possess active listening, concentration, and empathy skills to engage and establish trust with clients. Organizational Skills: Effectively manage paperwork and caseload while prioritizing tasks. Technological Skills: Ability to navigate Microsoft Office and related technologies for communication and documentation. Willingness to learn and utilize new technologies. Commitment to Mission: Comply with all Ada S. McKinley policies and procedures as outlined in the organizational operating procedures and human resources manuals. Participate in the Teamwork, Innovation, and Excellence initiative. Contribute to the One Ada Culture. Embrace and practice the concepts of a growth mindset. Child Development & Youth Services Core Competencies: Adaptable: Adjust to new conditions, changes, challenges, and experiences. Communicator: Understand others and be understood (both verbally and in writing). Uses a Growth Mindset: Embrace potential to learn and grow, viewing successes and failures as development opportunities. Has Integrity: Honesty, trustworthiness, ownership, accountability, and respect. Collaborator: Cooperate and work well with peers, colleagues, and team members. Requirements: Minimum bachelor’s degree from an accredited institution in a Behavioral Science (e.g., Social Work, School Guidance Counseling, Rehabilitation Counseling, School Psychology, Criminal Justice). One or more years of social service/child welfare experience. Valid Illinois Driver’s License and insurance. Knowledge, Skills, and Abilities: Demonstrate cultural sensitivity to the client population served. Ability to partner with clients individually and in families to mobilize resources. Ability to coordinate effectively with team members and outside services in addressing client needs. Mental/Physical Demands: Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work requires concentration using a computer for data analysis. Regularly required to use hands, talk, or hear; frequently required to sit; occasionally required to stand and walk; must frequently lift/move up to 10 pounds and occasionally lift/move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist. This description documents the general contents and requirements of the job. It is not an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except those indicated with an asterisk (*). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Ada S. McKinley Community Services, Inc

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