Entry Level Help Desk - Remote Job at Get It Recruit - Administrative, Cedar Rapids, IA

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  • Get It Recruit - Administrative
  • Cedar Rapids, IA

Job Description

Join our team as an Entry Level Help Desk Support Specialist, where you'll provide exceptional customer support in a dynamic 24x7x365 remote environment. We offer paid training and provide all necessary equipment for this 100% remote position. This is a 4-month contract-to-hire opportunity with the possibility of bonuses and a raise after the initial period.

Key Responsibilities:

Customer Support: Respond to inbound calls, chats, and emails professionally and in adherence to company policies.

Technical Troubleshooting: Diagnose and resolve issues related to Windows Operating Systems, call center operations, and connectivity problems.

Consultative Approach: Engage with customers to provide solutions, including recommendations for additional products and services to enhance their experience.

Issue Resolution: Troubleshoot voice, data, video, and connectivity issues to ensure seamless customer experiences.

Documentation: Track and document each customer interaction thoroughly to maintain accurate records of technical issues and resolutions.

Collaboration: Provide backup support to other Technical Support Representatives as needed to ensure comprehensive customer service coverage.

Preferred Qualifications:

Experience with Windows Operating Systems and troubleshooting connectivity issues.
Strong customer service skills with a focus on delivering a positive customer experience.
Ability to work flexibly in a remote environment with a willingness to adapt to changing schedules.
Benefits:

Comprehensive benefits package including dental, medical, and vision coverage.
Opportunity for bonuses and potential salary increase after the probationary period.
Apply Today:

If you're passionate about customer service and eager to grow in a supportive environment, we encourage you to apply for this Entry Level Help Desk Support Specialist position. Join our team and embark on a rewarding career journey with opportunities for professional development and advancement.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Remote job,

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