I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Job Description Ideal Care, LLC is looking for Male only Part-time Weekend Support Staff - Poway/Carmel Mountain area in San Diego (San... ....25 to $20.00 hour; Dependent upon shift worked. Paid time off Mileage reimbursement Livescan check Have reliable transportation...
...ChenMed, a physician-led and mission-driven primary care organization, is seeking a Primary Care Physician (PCP) to join their team. The PCP is accountable for outcomes, clinical care, and cost-effectiveness for a panel of up to 450 patients, acting as a health coach to...
...Join Clean Harbors as a Class B CDL Truck Operator and become part of an essential team dedicated to hazardous waste clean-up. In this vital... ...operate a range of light and heavy-duty vehicles, including Vacuum Trailers, roll-off trailers, van trailers, and box trucks,...
...Job Description Visual Designer (Freelance Remote, Software Environment) 36 Month Contract | 40 Hours/Week | Remote Only considering... ...design system to continue and maintain Figma files, create web-ready graphics (SVGs), support internal presentation materials...
...weekends parts picker. If you want to work for a small company family feel not a production line, youve found it. We are currently hiring for a parts picker to work in our Sharp Parts warehouse, Mon thru Fri 7:00 am to 5:00 pm. Can work any of these hours from part-...