Customer Service Reps - Seasonal & Remote Job at Title Nine, Madison, WI

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  • Title Nine
  • Madison, WI

Job Description

Customer Service Reps – Seasonal & Remote

Title Nine

Number of Positions: 2

Hours: 20

Key Responsibilities:

Provide product detail to customers and process orders/requests by live-chat, SMS, email, and phone

Respond to our customers with accuracy, efficiency, and quality

Resolve issues, locate product in inventory or at a store, and manage accounts

Collaborate within the team and with other departments to resolve issues

Participate in monthly training about Title Nine products

Job Requirements:

Must live in the Madison, WI metro area and be able to travel to our Madison, WI retail store as needed for equipment pick-up/drop-off and periodic product training.

Pass a criminal background check

Special Requirements:

Dedicated quiet workspace free from hazards and distractions, with the privacy to speak with customers over the phone and handle confidential information

Reliable high-speed internet connection

Ergonomically sound work set-up

Ability to independently set up workstation with equipment supplied by Title Nine

Skills:

1+ years of customer service experience on the phone or in-person

Demonstrated exceptional writing skills

Ability to quickly learn computer systems and technology

Ability to communicate specific details of our products to our fans both verbally and in writing

Active listening skills – curiosity about finding solutions and getting to the bottom of things

A natural problem-solver with rock-solid attention to detail and accuracy

Experience in retail, apparel, or similar industry preferred but not required

Sports, fitness, and/or adventure are a meaningful, daily part of your life

Passionate about helping people

Email Contact: penglish@titlenine.com

How to Apply
Please submit a resume online. Please tell us what draws you to Title Nine Sports and why you would thrive working in a remote Customer Service role.

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Job Tags

Seasonal work, Remote job,

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