Job Description

Customer Service Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, and employee wellness and engagement programs. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your responsibilities as a customer service representative will include finding innovative ways to respond to varying questions, issues, and concerns. This includes connecting with customers via phone/email/chat/and or social media to address their questions and/or concerns, calmly attempting to resolve and de-escalate any issues, escalating interactions when necessary and appropriate, responding to requests for assistance and/or possible processing payments, tracking all call related information for auditing and reporting purposes, providing feedback on call issues, and upselling if required.

We're looking for fearless people people who are inspired to deliver only the best in all that we do. Qualifications include a high school diploma or equivalent, proven call center experience, entry-level network troubleshooting, ability to set up home Wi-Fi network, ability to set up and configure a router or switch, core proficiency with a laptop or desktop computer, minimum of 6 months of customer service experience, must be 18 years of age or older, ability to type at least 25 words per minute, comfortable with desktop computer systems and have general knowledge of Windows-based systems, and customer service and/or sales experience preferred.

Key competencies include process excellence, collaboration, communication, organizational skills, emotional intelligence, open-mindedness, critical thinking, and a solution-oriented approach.

Work from home requirements include minimum subscribed download rate equal or exceeds 15.0 Mbps, minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, proof of internet speed required, and a clean and quiet workspace.

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets.

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