Customer Service Excellence Job at American StaffCorp Job Board, Tulsa, OK

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  • American StaffCorp Job Board
  • Tulsa, OK

Job Description

Job Description

Job Description

The position is responsible for providing technical support to customers including account updates, system troubleshooting, and coordinating needs among various departments via email, chat, and phone.? The position is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with each contact.? An effective team member is responsible for delivering high-level service to all customers by staying up to date on product knowledge and informed on company, system, and regulatory policies.

  • Build customer relationships resulting in a high level of service and a positive customer experience.
  • Provide knowledgeable technical assistance via phone, email, and online chat to customers and contractors.
  • Update customer information in the companies systems during and after each interaction as information becomes available.
  • Remain cognizant of opportunities to further strengthen the customer relationship by identifying potential future needs and partnering with other areas of the business where applicable.
  • Research items and follow up with customers promptly, working with the associates for support.
  • Successfully navigate various technology tools and resources.

Job Tags

For contractors,

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