Job Description

Job Title: Content Writer

• Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.



• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content.



• Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.



• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.



• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.



• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.



• Updates and Maintenance: Stay up to date on operational changes and ensure all



• content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.



• Content on Demand: Respond to urgent content creation requests, delivering highquality materials within tight deadlines.

• Education: Bachelor's degree in English, Communications, Technical Writing, or a related field.



• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.

• Proficient in Microsoft Office Suite, Teams, and Canva.



• Strong writing and editing skills with a keen eye for detail.



• Ability to understand and translate technical information into clear, concise documentation.



• Excellent communication and interpersonal skills.



• Ability to work independently and manage multiple projects simultaneously.



• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

• Experience in the utility industry, particularly in water and gas operations.



• Familiarity with modern software applications used in content creation and distribution.



• Experience writing process and procedures for customer service or a call center



• Experience writing process and procedures for government or federal regulations.



• Prefer candidate to have their own toolkit of authoring and content crea ti on tools.

Job Tags

Similar Jobs