Job Description

We are receiving a large influx of requests for our services and in response we are seeking full-time candidates with soft sales experience to help manage this influx. Applicants will work fully remotely from home. In this role, you'll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family. Who will love this job:

• An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
• A problem solver: you creatively find solutions and discover workarounds using the resources available.
• A wordsmith: you communicate clearly, concisely, and with a friendly tone.
• A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
• An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
• A great teammate: you contribute ideas to elevate your greater team and help them succeed.

What you'll do:

• Serve as the first point of contact for all support communications - primarily via phone, email and zoom - to answer questions, help, troubleshoot issues, and route product feedback appropriately.
• Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution.
• Help keep both internal and customer-facing support documentation up to date.
• Actively provide recommendations for continuous product and process improvement.
• Build scalable customer-facing resources for common questions and issues.

Requirements

• 1+ years of customer-facing work experience
• Demonstrated perseverance when resolving customer requests
• An aptitude for learning and sharing knowledge with others
• Excellent written and verbal communication skills
• Prior experience walking customers through technical solutions through chat and email a plus
• Your own talents! If you don't meet 100% of the qualifications above, let us know in your application why you'd be a fit for this role

Benefits:

• Weekly pay and performance bonuses
• Benefits package including Health, Life, Retirement and Stock Options
• Structure and Flexibility in your schedule

We are looking to train 2-5 people directly into management! Globe Life AIL - Nicolette Van Rensburg

Job Tags

Weekly pay, Full time, Work experience placement, Remote job,

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